Here are a few troubleshooting steps that you can try to resolve the problem:
1. Clean the dust on the bottom sensor of the mouse: If the sensor gets dirty, it can affect tracking performance. Please use a dry cloth and compressed air to gently clean the sensor.
2. Clean the mouse pad and mouse skate : Over time, dust and debris can accumulate on the mouse pad and skate, affecting the mouse's performance. Use a dry cloth to wipe down the mouse pad and remove any dirt or debris. Regularly replacing worn-out mouse pads or mouse feet can also be helpful.
3. Adjust the LOD value: The lift-off distance (LOD) can be adjusted in the software. Try adjusting the LOD value to see if it improves the tracking performance of the mouse.
4. Use a different PC and USB port:. Try using the mouse with a different PC and a different USB port to see if the issue persists.
If you have tried these troubleshooting steps and are still experiencing issues with your mouse, please don't hesitate to contact our customer support team for further assistance.
Thank you for choosing our product and we hope to resolve this issue for you as quickly as possible.
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