Q: What is the Pulsar Gaming Gears Limited Warranty Policy?
A: The Pulsar Gaming Gears Limited Warranty Policy outlines the terms and conditions for warranty coverage on our products.
Q: Does the warranty apply to all sellers?
A: Our repair services are only available if purchased from our official website (pulsar.gg), Amazon. For purchases from other sellers, refer to their warranty policies.
Q: What do I need to claim warranty service?
A: You need a valid proof of purchase (sales receipt or order number) and the product's serial number.
Q: How can I register my product?
A: You can register your warranty at pulsar.gg/register. It is not required but can be useful in case you lose the necessary information regarding your order.
Q: Do different models have different warranty terms?
A: Yes, different models may have varying warranty policies and terms.
Q: Can I modify or customize the product without voiding the warranty?
A: Customizing or modifying the product without authorization may void the warranty. Request authorization at pulsar.gg/support.
Q: Can I return a product to a different address or country?
A: Warranty services are provided at the original address and country. Contact us for authorization if returning from a different address or country.
Q: What compensation options are available for refunds?
A: Compensation options include a replacement of the same item, a different item of similar value, or a gift card/discount coupon depending on the circumstance.
Q: What items are required when submitting a warranty coverage request?
A: You may need an internet connection, a computer to submit forms, a printer for shipping labels, video evidence of defects, and measuring devices.
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