Q: What issues are covered within the 10-day window?
A: Dead On Arrival (DOA), missing parts, wrong items, and missing items are covered within the first 10 days.
Q: How do I report a defective item or missing component?
A: Report the issue within 10 days of receiving the package by contacting Pulsar Gaming Gear Support at pulsar.gg/support.
Q: What happens if my product is defective within 10 days?
A: If the product is defective within 10 days, we'll replace it and cover shipping expenses.
Q: Can I get a refund if I change my mind about a defective product?
A: No, refunds are not available for changed minds about defective products within the 10-day window.
Q: What if I bought from another store like Amazon or Newegg?
A: Refer to their warranty policies for products bought from other Pulsar Gaming Gears' stores.
Q: What should I include in pictures of the package for claims?
A: Include pictures of the outer packaging, labels, and contents as received.
Q: How can I find the inclusive item list for my product?
A: Check the user manual or product page on the web for the inclusive item list.
Q: Can I report shipping damages after the 10-day period?
A: No, shipping damages must be reported within the 10-day period.
Q: What if I refuse a package or provide inaccurate shipping information?
A: You'll be responsible for additional shipping expenses and possible deductions from the refund.
Q: What if a product is held in customs due to my delay or request?
A: You'll be responsible for expenses related to handling and storage in customs.
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